Service Terms
Refund Policy
Last updated: September 2026
This policy explains which VPNQN subscription purchases qualify for a refund, how to submit a request, and how refunds are processed. First check your orders and payment records in the service panel, then submit a request for the relevant transaction. The refund commitment is measured from the date of your first payment. For help with other transactions, you can also describe the situation in a support ticket.
Refund Period and Eligibility
You can request a no-questions-asked full refund within 60 days of your first payment. Eligible requests do not require you to explain why you are dissatisfied. VPNQN will check your account’s payment records to confirm the date of your first payment and the corresponding order. Submit your request within this period so there is a record to verify; simply viewing this policy or stopping use of the service does not count as a refund request.
Monthly subscription data resets each month on the activation date; data packages remain available until used and never expire. These usage rules are separate from the refund period: data packages do not extend the refund request period measured from your first payment. The specific product and amount paid are determined by the relevant order record. If your account has multiple transactions, identify the order you want reviewed to avoid confusion between payments.
Transactions Outside the Period and Exceptional Cases
Transactions made more than 60 days after your first payment, payments that have not been completed, and transactions other than your first payment are not automatically eligible for the no-questions-asked full refund commitment above. You can still submit a support ticket describing the order; VPNQN will review the transaction and applicable terms before responding. If you upgraded a monthly subscription partway through its term, the price difference is calculated based on the remaining days. Please identify the original order and upgrade record so the payments can be reviewed separately.
No data usage limit applies to no-questions-asked refunds requested within the first-payment period, and a request will not automatically become invalid because you have used a large amount of data. If an order involves suspicious payment activity, account misuse, or a dispute over transaction ownership, VPNQN may first verify the transaction and account records. This is to confirm which payment the request concerns, not to require you to explain your service usage. While verification is pending, customer support will not send disputed funds to an unconfirmed recipient.
How to Submit a Request
Sign in to the service panel’s support ticket page, select the issue related to your refund, and provide your account username, the order you want refunded, the payment method, and your request. If you made multiple payments or upgraded partway through a subscription, explain how the transactions are related. Include any order identifiers visible in the panel. This can reduce delays caused by repeated order checks. Do not include your account password or full payment credentials in the ticket.
After submitting your request, check for a reply in the ticket. Customer support may ask for more information about order ownership, payment status, or the refund method; follow the instructions in the panel. If you cannot sign in, first review account recovery options in the Help Center, then submit a ticket from your account so the refund request can be matched to the original order. An order that has not been paid has no payment amount to refund.
Refund Method and Processing Time
Once an order has been verified, Alipay or WeChat Pay transactions will generally be refunded through the original payment channel. Whether a refund can be returned to the original channel, and when it appears, depends on that channel’s handling of the transaction. The refund may be initiated before the funds appear in your payment account. Check the progress in your support ticket and the transaction record from your payment provider; the time a ticket is accepted is not the same as the time funds arrive.
USDT transactions are handled differently from Alipay and WeChat Pay and cannot use the same direct refund process. Customer support will first verify the original transaction, then explain the available refund arrangements and any information that needs confirmation in your support ticket. Confirm the receiving method only in the ticket as instructed, and do not provide payment details through other channels. If the payment provider cannot process a refund through the original route, VPNQN will explain the next steps in the ticket. The amount paid for the eligible order remains the basis for verifying the refund amount.
Records and Follow-Up
Keep your order records, support ticket replies, and payment transaction records until the refund has been processed. If you have received a refund notice but the funds have not appeared in your payment account, first check the transaction status with the original payment provider, then follow up in the same ticket so the request can continue to be tracked. Opening multiple tickets can scatter order details; continuing in the original ticket makes verification easier.
This policy and the Terms of Service together explain the rules for service transactions. For a specific order, refer to its payment record and the first-payment refund commitment in this policy. To learn about available packages, visit the Plans page.