QUESTIONS / BILLING FAQ
Review these details before ordering
Find answers here about monthly resets, upgrades, data packs, and refunds. For questions about a specific order, contact support through the ticket option in the service dashboard.
When does monthly plan data reset?
Monthly plan data resets on your activation date. Use your typical monthly usage to choose a tier; unused data does not carry over like data pack data. If your usage varies significantly by project, compare the data pack billing model too.
Can I upgrade my monthly plan mid-cycle?
Yes. The price difference is prorated across the remaining days when you upgrade mid-cycle. Before upgrading, check the specific order details in the service dashboard and confirm your selected tier. Do not assume the monthly price shown on the plans page is the amount due for an upgrade.
Do data packs expire?
Data packs last until used and never expire. Their data rules differ from monthly plans: monthly plan data resets on your activation date, while data pack data is consumed as you use it. Check which product is shown on your order before purchasing.
Which payment methods are accepted?
Alipay, WeChat Pay, and USDT are accepted. After choosing a plan in the service dashboard, check the product name, data allowance, and price, then follow the payment instructions on the order page. To check on an order, use the support ticket option in the dashboard.
How do I request a refund?
VPNQN offers a 60-day no-questions-asked refund. To request one, submit your order details and refund request through the support ticket option in the service dashboard, then check the dashboard for updates. Read the refund policy for the terms.
Do I need an email address to create an account and use a plan?
No email address is required. Create an account with a username and password, then use the service dashboard to choose a plan, check your order, and find subscription and client links after purchase. Keep your login details somewhere safe.